Third Party Verification, or TPV, is the process of having an independent third party confirm the identity of the customer, whether he or she has authorization to place or change an order, and whether the customer comprehends the details. A wide variety of industries use TPV to prevent lawsuits and improve customer understanding and satisfaction. In addition to telecom and utilities, TPV is useful for financial services firms, mortgage companies, health care organizations, real estate companies, travel and vacation services, and more – basically, any company that needs to confirm or verify its interaction with a customer.
Istonish is a leader in providing TPV services. We have the proven expertise with “layered” or summary disclosures, optimization of scripts, and live agent interaction that ensures successful verifications. In addition, we bring an attitude and approach that is dedicated to our customer’s success. And our customers agree!