Partner with Istonish for a service desk that you won’t dread. Our IT help desk outsourcing service was created for one reason: to provide your employees with fast, friendly service that solves problems quickly. Stop putting out fires. Start spending time on high-value business initiatives.
With Istonish’s Service Desk Team at the helm of your technical support, your employees can focus on what’s essential to advancing your goals. As your partner, we believe that your IT Service Desk is more than answering the phone and fixing issues. It’s about anticipating your needs, enhancing your productivity, and making sure your employees are productive and satisfied.
A Help Desk that Prioritizes Customer Care
If technology turns into a roadblock to getting work done, employee frustration and stress increase. Our Service Beyond Reason value is an essential guide to who we hire. Yes, technical know-how is vital. But of equal importance is a personal ethic to take ownership for a customer service experience that makes end-users smile.
A Help Desk that Prioritizes
Speed and Efficiency
The only thing more annoying than technology that doesn’t work is a Help Desk that doesn’t resolve the problem, or worse, no one answers. Our enterprise-level Service Desk solution is designed to be efficient and effective. With Istonish as your partner, IT support is easy and reliable, and employees are more productive and happier.
Start Now and Receive a Special Offer
Help Desk Support is a headache…but the continuous threat of a security breach is a Migraine. so for new qualified Help Desk clients, we’ll include three months of vulnerability scanning FREE. Reduce vulnerabilites, reduce risk, gain peace of mind.
"I had such a positive interaction with Virginia today! She was incredibly pleasant to speak with and helpful. While my request was minor/easy in nature, she took the extra time to walk me through how to prevent it from occurring in the future. What an impact to create a great experience and potentially reducing future call volumes!"
Fortune 500 Client
"They care, they really care about the work that we are doing and how their work supports that. it shows up in how they support us and interact with our people.”
Public Sector Client - State
"Peace of mind that issues will be solved no matter what day of the week, what time of day, or if it’s a holiday.
What I like the most is that my phone doesn’t ring with problems. It’s taken care of. That’s a big deal to me."
State Public Sector - State
Benefits of Help Desk Outsourcing with Istonish
Every minute, every hour, every day, all year, we answer the phone and solve end-user problems quickly.
Our highly skilled Help Desk Technicians are U.S. based to deliver fast and efficient end-user support.
Multiple perspectives increase our own understanding and, in turn, enhance our customer service.
Tier 1 Support
One point of contact to solve both the simple and more complicated end-user technical problems.
Our enterprise-level support is grounded in best practices and processes.
Reduce capital investment. Eliminate staff hiring, training, management, and turnover costs.
CJIS Background Checks
All Help Desk Technicians pass the rigorous CJIS background check providing you with peace of mind.
Service Level Agreements
Eliminate slow response times with Service Level Agreements that get your employees back to work fast.
High Touch Customer Care
The right mix of technical know-how and customer-service mindset deliver positive experiences.
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