About how Istonish used ITIL:
When you hire an outside partner to help you manage your critical IT infrastructure, you are trusting them with a lot. Not only do you rely on them to keep your organization’s network functioning and safe from intruders, you also entrust your employees to the care of a company that you hope shares the same focus on customer service. To find out if a partner is a good fit, you want to ask probing questions BEFORE you hire them. That’s why we put together a list of 11 questions you should ask when evaluating managed IT services providers. Download your copy today!
In an earlier article, I outlined 5 reasons why you should outsource your IT service desk. While all five of the points outlined in that article are valid, one other benefit of using an external IT service desk solution is that it frees up your internal IT teams to focus on truly strategic, transformative work that can bring more value to your business.