Managed Service Providers (MSP) give you access to expert IT staff (without having to pay expert IT staff salaries!), act as an extension of your internal IT team, work directly with your vendors, and can even provide after-hours IT support. Make sure you consider the following ways a Managed Service Provider can cut your business costs when you make the decision outsource some or all of your IT team:
Virtual Desktops are gaining popularity, and it's with good reason. They bring the power of cloud computing to the desktop and offer flexibility, security and compliance for organizations who have:
When you hire an outside partner to help you manage your critical IT infrastructure, you are trusting them with a lot. Not only do you rely on them to keep your organization’s network functioning and safe from intruders, you also entrust your employees to the care of a company that you hope shares the same focus on customer service. To find out if a partner is a good fit, you want to ask probing questions BEFORE you hire them. That’s why we put together a list of 11 questions you should ask when evaluating managed IT services providers. Download your copy today!
In an earlier article, I outlined 5 reasons why you should outsource your IT service desk. While all five of the points outlined in that article are valid, one other benefit of using an external IT service desk solution is that it frees up your internal IT teams to focus on truly strategic, transformative work that can bring more value to your business.
For many small- and medium-sized organizations, the need for expert technical help doesn’t end at closing time. Many have mission-critical operations that extend into the wee hours of the night and some even go around the clock. But staffing a 24-hour service desk operation that can make sure productivity doesn’t stop when a problem arises is a costly and difficult proposition. Besides that, when you don’t have the volume to keep an on-staff technician busy, it seems like a waste of valuable resources.
Now that we’ve officially entered the era of “straight talk,” I thought it would be appropriate to provide a bit of my own on the topic of outsourcing IT services. I’ve boiled it down to five key points. Why it's always five, I have no idea!
An IT service desk is a vital resource for companies of all sizes. While the smallest companies may get by with part-time IT staff or other limited support options, many companies with more than 100 employees often rely on an internal IT help desk to get the technical support they need.
1. Keep your focus on your business, not technology.
It's 2015 and that brings with it: New Year's Resolutions!
Okay, we're not that excited about resolutions either.
However, when we think about our resolutions regarding technology, information technology and technology solutions, and then how to make our lives more efficient by leveraging those...we get downright giddy. And we think you will too.
So here's our top 3 Tech New Year's Resolutions for 2015.