For many small- and medium-sized organizations, the need for expert technical help doesn’t end at closing time. Many have mission-critical operations that extend into the wee hours of the night and some even go around the clock. But staffing a 24-hour service desk operation that can make sure productivity doesn’t stop when a problem arises is a costly and difficult proposition. Besides that, when you don’t have the volume to keep an on-staff technician busy, it seems like a waste of valuable resources.
Now that we’ve officially entered the era of “straight talk,” I thought it would be appropriate to provide a bit of my own on the topic of outsourcing IT services. I’ve boiled it down to five key points. Why it's always five, I have no idea!