When it comes to choosing a managed services provider, it’s often very difficult to know if the proposed solution is really going to meet your needs and make life better. That’s a chance we all take when we work with a new service provider. But we believe that the key is in the onboarding process. In many instances, clients want to skip this critical step in order to get relief for their pain. But this is usually a big mistake that can lead to even bigger problems down the line. Misunderstandings, misaligned priorities, poor communications, undefined and agreed upon quality standards (among others) can create unnecessary bumps in the road and even lead to a premature breakup!