Public Safety IT Support (Emergency Response)

Sep 26, 2017, 9:29:00 AM

If you’re like majority of people, when you watch the Oscars, you place your attention on the winners in the acting categories and pay little attention to the awards given to set and costume designers, writers, animators, and other “behind the scenes” talent that create just as much magic as the actors and actresses who grace the screens. This too is the case with public safety and emergency response services in our communities. Most people are aware of the 911 dispatcher and the first responders who help people in need, but we often overlook the integral people working behind the scenes.

Emergency service and public saftey workers rely on timely access to information regarding the criminal history of people they may encounter. Reliable access to these databases is  critical to the safety and effectiveness of law enforcement personnel. However, having an IT team at the ready around the clock can be extremely expensive. andrew-gaines-365265 (3).jpg

For years, Istonish has provided 24x7x365 IT service desk to the police and fire districts that provide public safety services for our Colorado communities. Our technicians provide first-level user support for police and fire mobile computers. Support includes password resets, adressing data synching issues, application support, and any other problems that may arise 24x7x365. The Istonish team has the same technical skills, training requirements, certifications and rigorous background screenings as the individuals accessing criminal history databases. We work hand-in-hand with in-house teams, leveraging a single ticketing system, shared service level agreements and quality assurance processes to create a highly responsive, seamless experience for end users in a cost-effective model. These partnerships allow municipal police and fire departments to provide a high level of service around the clock without the need to staff a 24x7 IT team.

To learn how Istonish can help you solve your night and weekend IT support challenges visit us online or sign up for a free consultation with our team of technology leaders.

Aaron Snell

Written by Aaron Snell

Aaron Snell is a Service Desk Manager at Istonish.

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