5 Reasons to Outsource Your IT Service Desk

Oct 13, 2016, 1:38:16 PM


An IT service desk is a vital resource for companies of all sizes.  While the smallest companies may get by with part-time IT staff or other limited support options, many companies with more than 100 employees often rely on an internal IT help desk to get the technical support they need.

If you are contemplating spending funds on internal or external IT help desk resources, here are five reasons why you may want to opt for the outsourcing route.

1. Keep your focus on the core mission of your company

Not every company has extensive in-house IT resources.  Spending limited financial and human resources on an IT service desk can distract management from its primary goal: Focusing on the core business and mission of the company.

2. Gain the benefit of IT expertise at a fraction of the cost

Internal IT departments are unlikely to have the breadth of experience needed across all technology operations to effectively create and manage an IT service desk. Acquiring the necessary human capital can be costly and complex for small to medium sized firms. Using a company that specializes in IT support solutions means that you have the benefit of specialization, experience, and expertise at a fraction of the cost of having an internal solution.

3. Improve user support outside normal business hours

Even if you're not looking to fully replace an in-house service desk, leveraging an outsourced IT support firm means you can provide extended service desk support hours at a fraction of the cost of hiring internal resources. This helps establish regularity and predictability in operations and assists with the demands of your growing business.

4. Easily adapt to changes in technology and stay competitive

When you have an internal IT help desk, you also have expensive internal IT resources and legacy support desk hardware.  Not having that internal infrastructure means that you won't be saddled with costly upgrades and maintenance to keep all of that equipment running in peak condition.  Utilizing an outsourced service desk solution means that the provider is absorbing the maintenance, upgrades, and other expenses related to maintaining an effective IT service desk infrastructure.  Because outsourced service desk solutions are turnkey, you don't need to worry about managing legacy equipment.  That means you can quickly adapt to the needs of your employees and scale operations to address growing pains and to stay competitive.

5. Reduce operating costs

Perhaps the single biggest reason for outsourcing your IT help desk needs is to save money or to possibly shift expenses from a CAPEX to an OPEX model.  The right external IT support provider has the ability to scale up or down based on your budget needs and requirements.  Outsourcing can also help you save limited IT funds for projects and initiatives that can have a bigger impact on your growing business.

Istonish is a leading provider of IT service desk solutions.  Contact us at http://www.istonish.com/contact-us/ for information on additional offerings.  Follow us on Twitter @ https://twitter.com/istonish and like us on our Facebook page at https://www.facebook.com/istonish.

Ken Smith

Written by Ken Smith

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