No matter how tech-sophisticated we as a society get, human interaction is still desired and demanded.
And it's no different in the way your company should interact with your customers. This valuable infographic shows that when using an IVR, that a live agent path is still highly sought after.
Take these vital statistics into consideration when putting together or updating your IVR platform:
Setting up an IVR system is crucial to gather, grow and retain your customer base. To make sure you are making the right moves, download our free 'how-to' report.