Tired of IT Help Desk Services that Don't Work?

Help Desk Outsourcing with Istonish is the Answer

Partner with Istonish for a service desk that you won’t dread. Our IT help desk outsourcing service was created for one reason: to provide your employees with fast, friendly service that solves problems quickly. Stop putting out fires. Start spending time on high-value business initiatives.

IT Help Desk Services that Solve Your Problems

We're Here to Help

With Istonish’s Service Desk Team at the helm of your technical support, your employees can focus on what’s essential to advancing your goals. As your partner, we believe that your IT Service Desk is more than answering the phone and fixing issues. It’s about anticipating your needs, enhancing your productivity, and making sure your employees are productive and satisfied.

 

A Help Desk that Prioritizes Customer Care

If technology turns into a roadblock to getting work done, employee frustration and stress increase. Our Service Beyond Reason value is an essential guide to who we hire. Yes, technical know-how is vital.  But of equal importance is a personal ethic to take ownership for a customer service experience that makes end-users smile.

A Help Desk that Prioritizes
Speed and Efficiency

The only thing more annoying than technology that doesn’t work is a Help Desk that doesn't resolve the problem, or worse, no one answers. Our enterprise-level Service Desk solution is designed to be efficient and effective. With Istonish as your partner, IT support is easy and reliable, and employees are more productive and happier.

Start Now and Receive a Special Offer

Help Desk Support is a headache...but the continuous threat of a security breach is a Migraine. so for new qualified Help Desk clients, we’ll include three months of vulnerability scanning FREE. Reduce vulnerabilites, reduce risk, gain peace of mind.

What Clients Say About Our Help Desk Services

"I had such a positive interaction with Virginia today! She was incredibly pleasant to speak with and helpful. While my request was minor/easy in nature, she took the extra time to walk me through how to prevent it from occurring in the future.  What an impact to create a great experience and potentially reducing future call volumes!"

Fortune 500 ClientFortune 500 Client

"They care, they really care about the work that we are doing and how their work supports that. it shows up in how they support us and interact with our people.”

Public Sector Client - StatePublic Sector Client - State

"Peace of mind that issues will be solved no matter what day of the week, what time of day, or if it’s a holiday.

What I like the most is that my phone doesn’t ring with problems.  It’s taken care of.  That’s a big deal to me."

State Public Sector - StateState Public Sector - State

Benefits of Help Desk Outsourcing with Istonish

Benefits of Help Desk Outsourcing with Istonish

Every minute, every hour, every day, all year, we answer the phone and solve end-user problems quickly.

U.S. Based

Our highly skilled Help Desk Technicians are U.S. based to deliver fast and efficient end-user support.

Workforce Diversity

Multiple perspectives increase our own understanding and, in turn, enhance our customer service.

Tier 1 Support

One point of contact to solve both the simple and more complicated end-user technical problems.

ITSM Framework

Our enterprise-level support is grounded in best practices and processes.

Reduce Costs

Reduce capital investment. Eliminate staff hiring, training, management, and turnover costs.

CJIS Background Checks

All Help Desk Technicians pass the rigorous CJIS background check providing you with peace of mind.

Service Level Agreements

Eliminate slow response times with Service Level Agreements that get your employees back to work fast.

High Touch Customer Care

The right mix of technical know-how and customer-service mindset deliver positive experiences.

IT Help Desk Problem Solved.  What's next?

Istonish | Your Success. Our Expertise. Technology Empowered