Aprisi Assure, Istonish’s third party verification solution leverages a multi-channel communications technology to facilitate true understanding between organizations and their customers.
Built with the newest in Cisco’s cloud collaboration tools including Tropo voice management and our own easy to manage scripting and work flow management, Aprisi Assure is a flexible, easy-to-implement technology and third party verification solution that easily and securely integrates into your current environment. The platform also includes an intuitive portal that gives you on-demand access to artifacts and data-driven reports that give you insight into your operations.
Setting up an appointment should be a streamlined and personalized experience. Using the Aprisi Assure platform, Istonish makes it easy for companies to integrate customer relationship management (CRM) software and databases, facilitating appointment scheduling by automatically transferring appointment and contact information. The result is an efficient transaction that offers self-service functionality and delivers high customer satisfaction.
For example, a customer might need to call an auto dealership to set up a service appointment:
Like traditional IVR systems, Aprisi Assure can provide the number of calls in queue and estimated wait time, which may help the caller decide whether to hold for the next agent or hang up and try again later.
However, unlike many other systems, Aprisi Assure provides customers with several new options that enhance customer service quality. These options include:
These features provide self-service alternatives for those customers who want even faster resolution. If the customer does decide to wait for an agent, Aprisi Assure recognizes the customer’s phone number and helps the agent deliver highly personalized service via a customer-specific “whisper tone” and “screen pop,” two techniques that provide the agent with information about the caller. Further, custom routing allows calls to be forwarded directly to agents who are familiar with a particular customer, ensuring knowledgeable and efficient service.
Aprisi Assure’s open system enables connectivity with many service management software platforms. As customers call for support, tracking information, such as a ticket number or problem type, can be automatically linked between the caller, the contact center system, and the service management platform. When a service agent receives a call, he or she can receive an on-screen reference to customer information, and then either quickly create a new ticket or promptly update the customer on an existing issue.
Should an escalation to other support personnel be required – regardless of their location – a call transfer can be made with no loss of continuity, while Aprisi Assure automatically collects and transfers information to the appropriate system.
Merging data from your contact center with market or product information from other systems enables you to provide more informed customer experiences.
We focus on making a custom and streamlined TPV experience for your customers while eliminating manual back-end processes and their associated costs.
We deliver best-in-class customer experiences through seamless self-service, intelligent ACD and Live Agent integration.
Aprisi’s CCaaS open architecture and leading-edge engineering pave the way for custom-built contact center solutions that meet your unique demands.