With a focus on service excellence, we are committed to making the management of all, or parts of your IT infrastructure simple, reliable and secure. Our US-based service team is available at any time to handle issues.

Our technical support services include:

  • Desktop support and end-user support
  • Onsite and remote support
  • Remote desktop manager services: 24x7x365 remote monitoring, support, and emergency dispatch
  • Reactive support – quick response to issues and alarms
  • Proactive support – maintenance, patching, malware
  • Cost effective and efficient shared resources so you only pay for what you need
  • Single point of contact for issue resolution, vendor management and troubleshooting
  • One-on-one assistance which improves productivity and customer satisfaction

End-User Support

It’s not just technology that needs help, people do too. When your people are not productive, neither is your business. Even the simplest problems – logging on, printing, accessing email – are quickly resolved by our team of experts who are readily available 24x7x365.

Onsite Technical Support

Sometimes problems cannot be worked out over the phone or internet. With our field service engineers, you have a reliable partner that understands your network and your business.

Desktop Support

PCs, mobile devices, and peripherals are the tools of modern business. Even the most reliable tools require maintenance. Istonish desktop support services ensure your end-user equipment is operating properly. Our services include:

  • Patch Management
  • Application Install/Updates
  • Break/Fix
  • Network Connectivity
  • Printing
  • Device Upgrades

 

Contact us to Learn More!