Your call center has to get the customer interaction right every single time. Aprisi, our cloud-based, modular contact center, helps you by customizing and optimizing your system so that you can manage customer interactions with greater ease and flexibility.

Aprisi can serve as a powerful front end to premise-based solutions and can simplify upgrading or integrating new and existing technologies with legacy contact center platforms—including mobile, social and SMS channels. And, Aprisi’s modular architecture accelerates the creation of custom, enterprise-wide solutions that transform the customer experience.

 

Custom Reporting Portal

Merging data from your contact center with market or product information from other systems enables you to provide more informed customer experiences.

Third Party Verification

We focus on making a custom and streamlined TPV experience for your customers while eliminating manual back-end processes and their associated costs.

Aprisi Integration Service

We deliver best-in-class customer experiences through seamless self-service, intelligent ACD and Live Agent integration.

Aprisi CCaaS Solutions

Aprisi’s CCaaS open architecture and leading-edge engineering pave the way for custom-built contact center solutions that meet your unique demands.

Aprisi Contact Center is:

  • A cloud contact center platform
  • A script and interactive voice response configuration environment that enables ACD and complex IVR solutions to be created by end users (not programmers), in real time.
  • A voice handling platform with all of the “bells and whistles” of multi-language voice recognition, call recording, and text to speech
  • A computer telephony integration configuration tool that makes the set-up of the agent desktop simple and quick
  • An integration platform that simply and quickly facilitates connection and data sharing to any environment that can be accessed via an API
  • A platform that incorporates text, SMS, email, Chat, and video integration into a unified contact management view