If you’re like majority of people, when you watch the Oscars, you place your attention on the winners in the acting categories and pay little attention to the awards given to set and costume designers, writers, animators, and other “behind the scenes” talent that create just as much magic as the actors and actresses who grace the screens. This too is the case with public safety and emergency response services in our communities. Most people are aware of the 911 dispatcher and the first responders who help people in need, but we often overlook the integral people working behind the scenes.
When you hire an outside partner to help you manage your critical IT infrastructure, you are trusting them with a lot. Not only do you rely on them to keep your organization’s network functioning and safe from intruders, you also entrust your employees to the care of a company that you hope shares the same focus on customer service. To find out if a partner is a good fit, you want to ask probing questions BEFORE you hire them. That’s why we put together a list of 11 questions you should ask when evaluating managed IT services providers. Download your copy today!
In an earlier article, I outlined 5 reasons why you should outsource your IT service desk. While all five of the points outlined in that article are valid, one other benefit of using an external IT service desk solution is that it frees up your internal IT teams to focus on truly strategic, transformative work that can bring more value to your business.
For many small- and medium-sized organizations, the need for expert technical help doesn’t end at closing time. Many have mission-critical operations that extend into the wee hours of the night and some even go around the clock. But staffing a 24-hour service desk operation that can make sure productivity doesn’t stop when a problem arises is a costly and difficult proposition. Besides that, when you don’t have the volume to keep an on-staff technician busy, it seems like a waste of valuable resources.
Now that we’ve officially entered the era of “straight talk,” I thought it would be appropriate to provide a bit of my own on the topic of outsourcing IT services. I’ve boiled it down to five key points. Why it's always five, I have no idea!
An IT service desk is a vital resource for companies of all sizes. While the smallest companies may get by with part-time IT staff or other limited support options, many companies with more than 100 employees often rely on an internal IT help desk to get the technical support they need.