The right people, the right tools, the right time.
With Istonish, choosing the right IT support service provider is easy. With a focus on service excellence, we are committed to making the management of all, or parts of your IT infrastructure simple, reliable and secure.
Istonish’ s US-based service team is available at any time to handle issues. Whether you need ongoing management of existing infrastructure or support in selecting, designing and building new features in your technical environment, you can count on Istonish for approaches that are innovative, agile, and technically current.
Our technical support services include:
- Desktop support and end-user support
- Onsite and remote support
- Remote desktop manager services: 24 x 7 x 365 remote monitoring, support, and emergency dispatch
- Reactive support – quick response to issues and alarms
- Proactive support – maintenance, patching, malware
- Cost effective and efficient – shared resources so you only pay for what you need
- Single point of contact for issue resolution, vendor management and troubleshooting
- One-on-one assistance – improves productivity and customer satisfaction
Our outsourcing services address the challenges of your technology and align them with your business goals. We employ best practices by using the Information Technology Infrastructure Library (ITIL) for technology architecture and design, vendor management, asset control, and business continuity.
Our IT Outsourcing Service is designed for:
- Small customers or organizations seeking a turn-key solution for IT support
- Medium-size organizations who are expanding IT infrastructure and needs, but do not want, or potentially afford to hire a dedicated IT team
- Larger customers seeking the added resources of Istonish’s IT professionals and state of the art remote monitoring and management tools to supplement their internal IT department
As part of our outsourcing services, you will have access to a complete IT department on an as-needed basis, including:
- Network Managers
- Project Managers
- Senior Level Technology Managers
24X7X365 Remote Support
Istonish provides your business with a U.S. based team of technical professionals and access to voice, email, and live chat on a 24×7 basis. We offer fast, reliable, and immediate results. Your employees will connect with our highly qualified engineers and our support model integrates with your IT internal IT support services to decrease your company’s downtime.
Expect Istonish to take the initiative to ensure a sustainable environment for 24×7 remote support operations.
It’s not just technology that needs help, people do too. When your people are not productive, neither is your business. Even the simplest problems – logging on, printing, accessing email – are quickly resolved by our team of experts who are readily available 24 x 7.
Onsite Technical Support
Sometimes problems cannot be worked out over the phone or internet. With our field service engineers, you have a reliable partner that understands your network and your business.
Istonish provides onsite support engineers who:
- Ensure your systems and network are performing properly
- Upgrade or replace your systems
- Help your users in day-to-day operations
- Develop and support custom application and infrastructure solutions
- Consult with you about your future needs
Whether the scope is completing a large-scale project or supporting day-to-day operations, Istonish personnel augments your IT staff. Giving you the flexibility to meet your changing needs, this service can be structured in a remote, onsite, or hybrid arrangement.
PCs, mobile devices, and peripherals are the tools of modern business. Even the most reliable tools require maintenance. Istonish desktop support services ensure your end-user equipment is operating properly. Our services include:
- Patch Management
- Application Install/Updates
- Network Connectivity
- Device Upgrades
Industry Best Practices
From the initial contact to final resolution, our trained technicians follow industry best-practices. The Information Technology Infrastructure Library (ITIL) is the most widely recognized framework for ensuring high quality and repeatable processes. Istonish leverages ITIL to minimize impact, maximize communication, and quickly restore service operation. We utilize only the ITIL components most beneficial to your environment. ITIL includes:
- Service Strategy Design
- Service Operation
- Incident Management
- Problem Management
- Change Management
- Continuous Service Improvement