Istonish supplies cost-competitive third-party verification (TPV) to help prove your customers are requesting changes or ordering new services or products. Our cutting-edge TPV allows cable companies providing VoIP, long-distance/local carriers, utility providers, credit card companies and others to meet Federal Trade Commission (FTC), Federal Communications Commission (FCC) and Public Utility Commission requirements. With more experience than most TPV providers, Istonish can also provide scripting, analytics and process advisement to give you the highest possible sell-through rate, better validation completion rates and fewer customer disputes.

Features

Fully automated with live agent supported validation
Unique services and benefits, including speech recognition, live agent support, our proprietary web interface for retrieval and playback, state-specific scripting, integrated IVR/agent recording, fully redundant Interactive Voice Response (IVR) and Automated Call Distribution (ACD) and more
TPV service available 24x7x365
Scripts are FCC/FTC and state Public Utilities Commission compliant with additional storage available
100% consistency in questions asked
99% transaction completion rate
Open interfaces into systems for easy integration
Digital voice recording
Instant retrieval of current recordings via a secure customer web portal solution
Archived recordings available within 24 hours
Detailed activity reporting is available to support other business functions
Quick TPV program startup

The Istonish Distinction

With some of the best technology in the industry, the Istonish TPV service allows for real-time verification with your system, speeding new order processing and decreasing phone time by as much as two minutes per customer. You’ll take advantage of automated order process flow immediately upon completion of TPV with your customers using our proprietary Istonish Generic Interface Gateway, the only interface certified with DST System’s and Cable Systems Group (CSG) billing systems.

As the world is becoming increasingly multi-lingual, Istonish provides the most cost-effective automated bilingual (English and Spanish) TPV live agent support. Our combination of time-tested, multiple-redundant voice processing hardware, industry-leading call center system and high-availability database and retrieval platform brings you 99.999% availability. And we can have your TPV program up and running in as little as 48 hours. Istonish also can offer to set up your TPV system on a virtual environment, which will reduce energy costs and be better for the environment.

Benefits to your Team

Labor savings associated with streamlined call center work flow
Labor savings associated with reduced live agent time to transfer calls to TPV
Guarantee that every recording will be produced
Significantly improved sales pass rates

Case Studies

Satellite Tower Comcast
MCI

Istonish Gateway

Istonish Gateway Accelerates Workflow

Istonish has built an interface that makes data exchange between complex billing and provisioning systems and your sales and verification systems simple, real-time and automated. By identifying the key data elements that are necessary to complete and provision a sale and then making the update of this information to key systems occur in a manner that minimizes programming, Istonish can reduce the time it takes to accurately confirm and provision sales, thereby accelerating the time to recognize the income and reducing processing expense associated with every sale.

Regardless of the platforms or programming standards your organization uses, Istonish can make interfacing with your systems fast and easy.

For more information about the Istonish Gateway or to schedule a tour of our call center to see our friendly agents in action, write or

Call 800-728-6821