On-Site Desk Side Support
The Istonish Desktop team is committed to providing a ‘personal touch’ by arriving at your desk to troubleshoot problems with software applications, operation systems, printers and network connectivity.
Istonish technicians are skilled in handling all user issues from desktop/laptop problems to application support. We are certified on numerous hardware platforms, as well as countless applications. Istonish customers have experienced as much as a 30% increase in the number of services supported, without additional cost and head count.
As part of Istonish’s Green IT offerings, we can help manage the full life cycle of your desktop environment with eco-friendly and efficient solutions. Whether you need the most energy efficient computers, solutions that will make the management of physical and virtual desktops more efficient; or disposal or recycling of computer assets, Istonish can help.
Istonish Desktop Support may include:
- New system installation
- Install, move, add, change (IMAC)
- Technology equipment refresh
- Image management
- Operation system release and patch management
- Migration services
- Software upgrades
- Asset management
- Printer support
- Security administration
- VPN and corporate access control
Istonish Distinction
Our Desktop Support Team will become a dedicated member of your team. We have crafted our solution to be completely customized for our clients, so you can receive the most local, reliable and cost-effective solutions that address your needs at every point along the technology support cycle.
Benefits to Your Team:
- Increased Efficiency – Increase the number of devices supported without additional cost or head count.
- Increased Productivity – Reduce open trouble tickets, speed to repair and first call repair rates.
- Increased Modularity – As your needs evolve, we make it easy to add, remove or modify services.
- Reduce Cost – Lower cost of support of equipment and software.
- Greater Control – Get control of network, information and application security.
- Increased Flexibility – We can adapt the scope of work to meet the changing needs of your business.