Automated Customer Contact Solutions
By automating your business communication systems, your enterprise can accommodate a wide range of services and data requests. Customers, prospects and employees can phone into your offices or into a remote call center for real-time interaction with the system and its applications using a combination of voice input, touch-tone input and menu-driven scripts. Istonish Interactive Voice Response (IVR), Voice Recognition Unit and natural speech technologies include password reset, speech self-service capabilities and classic IVR service.
Our automated customer contact solutions allow you to stay connected with your customers, while reducing your carbon footprint. Live in-house agents won’t be driving to and from work, reducing greenhouse gases. We can set up your solution on a virtual environment, saving energy costs, leveraging Istonish’s Green IT environment and even further reducing your carbon footprint.
Istonish automated voice solutions include:
- Third-party verification
- Technology helpdesk
- Password resets
- Outbound appointment reminders
- Automated account payment systems
- Credit card activation and verification
- Music sampling and purchasing systems
- Market surveys
- Order entry
- Medical benefit tracking
- Web callback, chat, and collaboration
- Voice mail
- Automatic workflow distribution
The Istonish Distinction
With Istonish Automated Customer Contact Solutions, you can dynamically adjust to business conditions without the need for highly technical and expensive resources by leveraging our proven expertise and solutions. Istonish guarantees the best resources available to your team. Our customizable solutions are flexible and available 24x7.
Benefits to Your Team
- Increase customer satisfaction by providing a consistent experience across multiple channels.
- Improve agent productivity by enabling agents to toggle between campaigns without having to log in and out of multiple systems.
- Leverage your existing infrastructure, overcome the time and complexity of creating an internal infrastructure and significantly reduce your upfront and ongoing costs.
- Reduce labor costs through automation.
- Build sales and improve profitability while capturing significant customer knowledge.