Glossary of Terms

A

Automatic Call Distributor (ACD) – ACD is a system that distributes incoming calls to a specific group of terminals. Istonish offers ACD as part of our Managed Infrastructure Support Services.

Asset Management – Asset management is part of the Istonish Green IT service that safely recycles and disposes electronic equipment through our partner CloudBlue.

Asset Recovery – Asset recovery is part of the Istonish Green IT service that allows customers to maximize the financial value of their electronic equipment through refurbishing and remarketing old equipment through our partner CloudBlue.

Automated Customer Contact Solutions – Automated Customer Contact Solutions is an Istonish service offering that enables customers, prospects and employees to phone into your offices or into a remote call center for real-time interaction with the system using a combination of voice input, touch-tone input, and menu-driven scripts. Interactive Voice Response (IVR), Voice Recognition Unit and natural speech technologies include password reset, speech self-service capabilities, and classic IVR service.

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B

Business Consulting & Support Services – Istonish offers Business Consulting & Support Services as part of our service offering and includes feasibility studies, program management, request for proposal development, IT audit and Green IT assessment.

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C

Carbon Footprint - A carbon footprint is a measure of the impact our activities have on the environment, and in particular climate change. It relates to the amount of greenhouse gases produced in our day-to-day lives through burning fossil fuels for electricity, heating and transportation etc.

Carbon Dioxide (CO2) - Carbon dioxide (CO2) is a greenhouse gas that enters the atmosphere through the burning of fossil fuels (oil, natural gas and coal), solid waste, trees and wood products and also as a result of other chemical reactions (e.g., manufacture of cement).

Communication Management - As defined within the concept of project management Communication Management employs the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval and ultimate disposition of project information. (PMBOK Guide, 3rd Ed.)

Cost Management - As defined within the concept of project management, Cost Management includes the processes involved in planning, estimating, budgeting and controlling costs so that the project can be completed within the approved budget. (PMBOK Guide, 3rd Ed.)

CloudBlue – CloudBlue is a valued Istonish partner that refurbishes, recycles and properly disposes of old electronic equipment.

Custom Application Development – Istonish provides expert custom application development of web-enabled applications using .net frameworks and SQL Server technologies.

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D

Dell – Dell <link to Dell details>is a trusted Istonish partner and provides high quality desktops, servers and storage technology, including PowerEdgeTM servers, OptiPlex performance desktops and Dell EqualLogic iSCSI SAN.

Desk Side Support – Part of Istonish’s Managed Infrastructure Support Services offering, we provide both remote and on-site desk side support. Our highly professional technicians can troubleshoot problems with software applications, operation systems, printers and network connectivity for both physical and virtual desktops.

Desktop Virtualization – Desktop virtualization is the ability to host desktop images on server systems and deliver the desktop image to thin clients or standard desktop systems. This solution enables you to centralize resources and  improve desktop management, while providing a secure access and application delivery mechanism. With Virtual Desktop Infrastructure (VDI), the entire desktop environment, including operating systems, applications and configurations, reside on virtual servers such as VMware ESX, Virtual Iron, or Microsoft Virtual Server.

Distributed Power Management (DPM) – DPM is part of the virtual server technology offered by VMware, which monitors utilization across the datacenter and intelligently powers off unneeded physical servers without impacting applications and users.

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E

ENERGY STAR - ENERGY STAR is a joint program of the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy helping save money and protect the environment through energy efficient products and practices.

Energy Smart Configuration – Dell has created the first industry-standard PowerEdge Energy Smart servers featuring the lower voltage Dual-Core Intel Xeon processor LV5148. These 1U and 2U solutions are pre-configured to consume less energy, while still offering plenty of performance for mainstream enterprise applications.

EPA - The U.S. Environmental Protection Agency (EPA) is an agency of the federal government of the United States charged with protecting human health and with safeguarding the natural environment: air, water and land.

EqualLogic – EqualLogic is Dell’s storage technology that virtualizes the entire storage area network (SAN) to simplify deployment and ongoing management.

Electronic Products Environmental Assessment Tool (EPEAT) - EPEAT is a system to help purchasers in the public and private sectors evaluate, compare and select desktop computers, notebooks and monitors based on their environmental attributes.

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F

Fat client - A thick/fat/rich client is a computer that operates independently of the network and contains all the hardware and software typically used in an office setting.

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G

GHG or Greenhouse Gases – Greenhouse gases are the gases present in the earth's atmosphere which reduce the loss of heat into space.

Green IT or Sustainable IT - Green IT or Sustainable IT is the practice of using computing resources efficiently, which includes purchasing energy-efficient equipment, managing the utilization and power consumption of equipment, and properly recycling or disposing of equipment. It also includes examining processes and areas where organizations can reduce energy consumption and the impact of technology on the environment. Istonish experts can help  implement energy-efficient products and solutions that significantly reduce energy consumption and save money.  

Green IT User Group – Istonish has created the first Green IT User Group for IT professionals to learn and discuss eco-friendly products, services and solutions.

Green Grid - The Green Grid is a global consortium dedicated to advancing energy efficiency in data centers and business computing ecosystems. All of Istonish's partners are members of this consortium.

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H

Help Desk Support – Part of Istonish’s Managed Infrastructure Support Services, our highly trained Help Desk technicians can troubleshoot problems with software applications, operation systems, printers and network connectivity for both physical and virtual technology environments.

Hewlett Packard (HP) – HP is a valued Istonish partner who provides energy efficient servers and desktops/workstations including ProLiant and Integrity Blade Servers and HP 5000 and HP 7000 series Desktop PCs.

Human Resource Management - As defined within the concept of project management, Human Resource Management includes the processes that organize and manage the project team. (PMBOK Guide, 3rd Ed.)

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I

Integration Management - As defined within the concept of project management, Integration Management includes the processes and activities needed to identify, define, combine, unify and coordinate the various processes and project management activities within the Project Management Process Groups. (PMBOK Guide, 3rd Ed.)

Internet Small Computer Systems Interface (iSCSI) -  iSCS is an IP-based standard for linking data storage devices over a network and transferring data by carrying SCSI commands over IP networks.

Interactive Voice Response (IVR) – As part of Istonish’s Third Party Verification services, we offer some of the best technology that allows your clients to call into an automated system. Our system is fully automated with live agent supported validation for real-time verification.

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M

Managed Infrastructure Support Services – Istonish provides Managed Infrastructure Support Services that include Help Desk Support and Desk Side Support for both physical and virtual technology environments. Our highly trained technicians can troubleshoot problems with software applications, operation systems, printers and network connectivity.

Microsoft – Microsoft is a trusted Istonish partner offering Microsoft Virtual Server 2005, one of our server virtualization solutions to help clients consolidate servers.

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N

North American Industry Classification System (NAICS) – The North American Industry Classification System (NAICS), was developed as the standard for use by Federal statistical agencies in classifying business establishments for the collection, analysis, and publication of statistical data related to the business economy of the U.S.

N-able - N-able Technologies is a valued Istonish partner that provides remote monitoring and management technology and business support services for managed service providers as part of our VirtualCARE services.

N-compass - N-compass is an offline business reporting solution that is seamlessly integrated and synchronized with N-central. It leverages the data collected by N-central to create reports that reflect the impact that VirtualCARE service is having on your IT infrastructure and overall business performance.

N-central - Part of Istonish's VirtualCARE service, N-central is the core operations technology which is the #1-rated IT automation and managed services solution for the small and medium-sized business (SMB) market.

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O

OptiPlex – Dell’s versatile OptiPlex line of performance desktops are thermally optimized dramatically cutting consumption down.

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P

Pillar Data Systems – Pillar Data Systems is a trusted Istonish partner that provides networked storage solutions

PlateSpin – PlateSpin is a valued Istonish partner that provides products that adopt, manage and extend the use of server virtualization in your data center. With support for physical and virtual machines (VM), as well as images, PlateSpin products improve the speed and quality of server consolidation, hardware migration and disaster recovery initiatives.

PowerConvert – PlateSpin PowerConvert is a software solution that streams servers between physical hardware, blade infrastructures, virtual machines, and image archives over the network. Together, PowerConvert and PowerRecon form the world’s first and only end-to-end continuous server consolidation and disaster recovery solutions leveraging virtualization technologies

PowerEdge  - Dell PowerEdge servers consume up to 25% less energy than previous generations and allow you to run applications remotely.

PowerRecon – PlateSpin PowerRecon is agentless software that measures, analyses and determines the optimal fit between server resource supply and workload demand. Together, PowerConvert and PowerRecon form the world’s first and only end-to-end continuous server consolidation and disaster recovery solutions leveraging virtualization technologies

Power Factor Correcting - Dell Power Factor Correcting Dellpower supply and motherboard use significantly less energy to maintain ideal, cooler internal operating temperatures of Dell desktops.

Procurement Management - As defined within the concept of project management, Procurement Management includes the processes to purchase or acquire the products, services or results needed from outside the project team to perform the work. (PMBOK Guide, 3rd Ed.)

Project Mangement Institute (PMI) - PMI is the leading membership association for the project management profession. Visit www.pmi.org.

Project Management Body of Knowledge (PMBOK) - The PMBOK is an internationally recognized standard of project management processes and knowledge areas which include: Integration Management, Scope Management, Time Management, Cost Management, Quality Management, Human Resource Management, Communication Management, Risk Management and Procurement Management. For more information, visit www.pmi.org.

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Q

Quality Management - As defined within the concept of project management, Quality Management includes all the activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. (PMBOK Guide, 3rd Ed.)

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R

Rich/Fat/Thick Client - A thick/fat/rich client is a computer that operates independently of the network and contains all the hardware and software typically used in an office setting.

Risk Management - As defined within the concept of project management, Risk Management includes the processes concerned with conducting risk management planning, identification, analyses, responses, and monitoring and control on a project. (PMBOK Guide, 3rd Ed.)

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S

Scope Management - As defined within the concept of project management, Scope Management includes the processes required to ensure that the project includes all the work required, and only the work required, to complete the project successfully. (PMBOK Guide, 3rd Ed.)

Standard Industrial Classification System (SICS) - The Standard Industrial Classification (SIC) was originally developed in the 1930's to classify establishments by the type of activity in which they are primarily engaged and to promote the comparability of establishment data describing various facets of the U.S. economy. SICS was replaced by NAICS in 1997.

Storage Area Network (SAN) - A SAN is a dedicated network used to connect all the storage resources connected to various servers.

Storage Virtualization – Storage virtualization “pools” physical storage from multiple network storage devices into what appears to be a single storage device that is managed from a central console.  

SURVEYOR – SURVEYOR is an easy-to-use software utility from HP that measures, manages and reduces network consumption, saving money and lowering the total cost of ownership.

Sustainable IT or Green IT –  Sustainable IT or Green IT is the practice of using computing resources efficiently, which includes purchasing energy-efficient equipment, managing the utilization and power consumption of equipment, and properly recycling or disposing of equipment. It also includes examining processes and areas where organizations can reduce energy consumption and the impact of technology on the environment. Istonish experts can help  implement energy-efficient products and solutions that significantly reduce energy consumption and save money. 

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T

Technical Staffing & Direct Hire – Istonish has a talented pool of IT professionals who are expert software, firmware and hardware engineers, designers, developers, architects, writers, testers, trainers and project managers. Whether you need temporary or permanent staff, Istonish’s IT staffing solutions can help.

Time Management - As defined within the concept of project management, Time Management includes the processes required to accomplish timely completion of the project. (PMBOK Guide, 3rd Ed.)

Triple Bottom Line – A new trend in measuring a company’s success by evaluating economic, social and environmental impact on business, people and the planet.

Thin Client – A thin client is a PC that is essentially a monitor and keyboard with internet connectivity. It is connected to a server which contains the hard drive and software necessary to function. The use of thin clients is gaining momentum because they reduce the time and resources necessary to perform desktop maintenance and system upgrades.

Thick/Fat/Rich Client – A thick/fat/rich client is a computer that operates independently of the network and contains all the hardware and software typically used in an office setting.

Third Party Verification – Istonish offers Third Party Verification services to help clients meet Federal Trade Commission (FTC), Federal Communications Commission (FCC) and Public Utility Commission requirements. Istonish live agents can quickly verify your customers are requesting changes or ordering new services or products.

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V

Virtualization – Virtualization allows one computer do the job of multiple computers, by sharing the resources of a single computer across multiple environments.

Virtualized Server Environment – A virtualized server environment is one in which several virtual servers (workloads) run on each physical server and all storage is shared.

Virtual Desktop Infrastructure (VDI) – In a VDI environment, the entire desktop environment, including operating systems, applications and configurations, reside on virtual servers, which improves desktop management, while providing a secure access and application delivery mechanism.

VMware – VMware is a trusted Istonish partner and provides one of the products Istonish uses to help virtualize IT environments through consolidation and dynamic management of computer capacity across a pool of servers.

Virtual Iron - Virtual Iron is a trusted partner who provides server virtualization capabilities including intelligent virtual machine mobility, high availability, rapid recovery and performance load balancing.

VirtualCARE – VirtualCARE is part of Istonish’s Green IT service that monitors and manages your networks, automates routine tasks and fixes desktops and servers — all done remotely, using products such as N-able and N-central.

Voice Recognition Unit (VRU) – VRU is part of Istonish’s Automated Customer Contact Solutions.

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W

Workload - Workload is a newer term used in virtual environments that describes the work performed within a virtual server or virtual machine.  A workload includes an operating system, services and application(s).

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